rick13714Dec 20, 20132 minThe E Commerce That Hurts Us AllThe EXCUSE Commerce is truly big business. I hear business people all the time blaming someone else for what happens to them. I see...
rick13714Feb 16, 20122 minSize MattersI learned a valuable lesson today that reinforced Seth Godin’s premise that mass and size matters. Promoting a customer service event I...
rick13714Feb 14, 20122 minI Don’t Have Time, I Don’t Feel Like It, and Other Excuses.Julius Erving, Dr J, is credited with saying a professional is someone who does what he loves to do even when he doesn’t feel like it....