The Big Rock in the Focus Jar
Three key words combine to be the biggest rock in the jar of focus. And we all know that if you get the big rock in the jar, the pebbles...
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rick13714
- Jan 7, 2015
- 2 min
Taking a Great Customer Experience to the Remark-able Level
I took my car to a dealer to get new brakes and an oil change. The dealer had a comfortable lounge with free Wi-Fi, a cappuccino machine,...
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rick13714
- Aug 18, 2014
- 1 min
QR Books – The Next Big Wave to Catch
Do you love to stay informed on the best thought leaders as well as find time to review the classic literature in your field? Successful...
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rick13714
- Nov 15, 2013
- 1 min
Profits Thru People – Action Steps – Part II
Customer Retention Customer Retention is all about you. To the customer, the employee is the business. Customers judge you on how you...
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rick13714
- Apr 25, 2013
- 2 min
Too Big To CARE
What I see is the opposite of Too Big To Fail. It’s Too Big To Care. The two largest institutions I deal with brought this home to me...
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rick13714
- Nov 6, 2012
- 1 min
Voting and Business
A quote on iPhone from my yet- to-meet friend, Brian Tracy, got me thinking. “We must look for the opportunity in every difficulty...
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rick13714
- Aug 15, 2012
- 2 min
#Flip Thinking about Employees and Customers
In teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your...
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rick13714
- Aug 2, 2012
- 2 min
Turning On Your Off Season
Shine on The most challenging aspect of a tourist market is its seasonality. The seasonality is so great a fatal flaw can develop in your...
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rick13714
- Apr 3, 2012
- 1 min
Went to a planning meeting and the plan broke out
Twenty business owners got to know each other and the networking and understanding was better than any business after hours I have...
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rick13714
- Apr 1, 2012
- 1 min
The Year For Your Customer
What if you decided to make sure your customers forever remember how much you appreciated their business? I am not talking about an...
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rick13714
- Mar 27, 2012
- 1 min
Feedback and Continuous Improvement
http://todaysleanmanufacturing.com/tlm-005-guest-interview-with-rick-miller-discussing-continuous-improvement-lean-and-kaizen/ Boy, was...
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rick13714
- Mar 21, 2012
- 2 min
Becoming Patient Zero
Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within....
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rick13714
- Mar 19, 2012
- 2 min
Connecting with Your Customer
The way people look for, and receive, information is dramatically changing. TV and telephone have been replaced by texting and apps. Look...
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rick13714
- Mar 8, 2012
- 3 min
If a new product falls in the forest….
Launching a new business, product, or service is both easier today and harder today for the same reason. In our tribe driven, niche...
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rick13714
- Mar 1, 2012
- 2 min
Teaching the Teacher
The course offered through a community college failed to attract enough students to “make” its March schedule. Unlike businesses, schools...
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rick13714
- Feb 28, 2012
- 2 min
Optimistic Blind Spots
For all its wonderful attributes, optimism has its risks. Whether its running a business or a 10k, you need more than just fuel to...
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rick13714
- Feb 27, 2012
- 2 min
The Lifetime Value of a Mentor
In my entrepreneurship course tonight we focused on the lifetime value of a customer. Lots of lightbulbs went off and even managers of...
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rick13714
- Feb 19, 2012
- 2 min
A Balanced Life and Steve Jobs
I just finished reading Walter Isaacson’s Steve Jobs biography. Having lived in California is the 70’s and 80’s I found his covering of...
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rick13714
- Feb 16, 2012
- 2 min
Size Matters
I learned a valuable lesson today that reinforced Seth Godin’s premise that mass and size matters. Promoting a customer service event I...
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rick13714
- Feb 14, 2012
- 2 min
A Sweetheart of a Entreprenuer Story
In this era of people complaining of unemployment benefits running out after two plus years, it is a joy to see that entrepreneurism is...
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