rick13714Sep 19, 20162 minThe Big Rock in the Focus JarThree key words combine to be the biggest rock in the jar of focus. And we all know that if you get the big rock in the jar, the pebbles...
rick13714Jan 8, 20152 minTaking a Great Customer Experience to the Remark-able LevelI took my car to a dealer to get new brakes and an oil change. The dealer had a comfortable lounge with free Wi-Fi, a cappuccino machine,...
rick13714Aug 19, 20141 minQR Books – The Next Big Wave to CatchDo you love to stay informed on the best thought leaders as well as find time to review the classic literature in your field? Successful...
rick13714Nov 16, 20131 minProfits Thru People – Action Steps – Part IICustomer Retention Customer Retention is all about you. To the customer, the employee is the business. Customers judge you on how you...
rick13714Apr 25, 20132 minToo Big To CAREWhat I see is the opposite of Too Big To Fail. It’s Too Big To Care. The two largest institutions I deal with brought this home to me...
rick13714Nov 6, 20121 minVoting and BusinessA quote on iPhone from my yet- to-meet friend, Brian Tracy, got me thinking. “We must look for the opportunity in every difficulty...
rick13714Aug 15, 20122 min#Flip Thinking about Employees and CustomersIn teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your...
rick13714Aug 3, 20122 minTurning On Your Off SeasonShine on The most challenging aspect of a tourist market is its seasonality. The seasonality is so great a fatal flaw can develop in your...
rick13714Apr 4, 20121 minWent to a planning meeting and the plan broke outTwenty business owners got to know each other and the networking and understanding was better than any business after hours I have...
rick13714Apr 1, 20121 minThe Year For Your CustomerWhat if you decided to make sure your customers forever remember how much you appreciated their business? I am not talking about an...
rick13714Mar 28, 20121 minFeedback and Continuous Improvementhttp://todaysleanmanufacturing.com/tlm-005-guest-interview-with-rick-miller-discussing-continuous-improvement-lean-and-kaizen/ Boy, was...
rick13714Mar 22, 20122 minBecoming Patient ZeroYet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within....
rick13714Mar 19, 20122 minConnecting with Your CustomerThe way people look for, and receive, information is dramatically changing. TV and telephone have been replaced by texting and apps. Look...
rick13714Mar 9, 20123 minIf a new product falls in the forest….Launching a new business, product, or service is both easier today and harder today for the same reason. In our tribe driven, niche...
rick13714Mar 2, 20122 minTeaching the TeacherThe course offered through a community college failed to attract enough students to “make” its March schedule. Unlike businesses, schools...
rick13714Feb 28, 20122 minOptimistic Blind SpotsFor all its wonderful attributes, optimism has its risks. Whether its running a business or a 10k, you need more than just fuel to...
rick13714Feb 28, 20122 minThe Lifetime Value of a MentorIn my entrepreneurship course tonight we focused on the lifetime value of a customer. Lots of lightbulbs went off and even managers of...
rick13714Feb 20, 20122 minA Balanced Life and Steve JobsI just finished reading Walter Isaacson’s Steve Jobs biography. Having lived in California is the 70’s and 80’s I found his covering of...
rick13714Feb 16, 20122 minSize MattersI learned a valuable lesson today that reinforced Seth Godin’s premise that mass and size matters. Promoting a customer service event I...
rick13714Feb 15, 20122 minA Sweetheart of a Entreprenuer StoryIn this era of people complaining of unemployment benefits running out after two plus years, it is a joy to see that entrepreneurism is...
