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Taking a Great Customer Experience to the Remark-able Level
I took my car to a dealer to get new brakes and an oil change. The dealer had a comfortable lounge with free Wi-Fi, a cappuccino machine,...

rick13714
Jan 7, 20152 min read
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2012 in review
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 600 people reached the top of Mt....

rick13714
Dec 30, 20121 min read
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Blue Skies and Exit Interviews
#ExitInterviews #morale #feedback #CLOpeopleandproductivity #ContinualLearning #conflictresolution

rick13714
Jul 26, 20121 min read
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If a new product falls in the forest….
Launching a new business, product, or service is both easier today and harder today for the same reason. In our tribe driven, niche...

rick13714
Mar 8, 20123 min read
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Metric Failures
KPI taught me a lesson I still apply today. The less you understand about a problem the more information you request. The more you know...

rick13714
Mar 4, 20122 min read
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Teaching the Teacher
The course offered through a community college failed to attract enough students to “make” its March schedule. Unlike businesses, schools...

rick13714
Mar 1, 20122 min read
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