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Taking a Great Customer Experience to the Remark-able Level
I took my car to a dealer to get new brakes and an oil change. The dealer had a comfortable lounge with free Wi-Fi, a cappuccino machine,...

rick13714
Jan 7, 20152 min read


2012 in review
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 600 people reached the top of Mt....

rick13714
Dec 30, 20121 min read


Blue Skies and Exit Interviews
#ExitInterviews #morale #feedback #CLOpeopleandproductivity #ContinualLearning #conflictresolution

rick13714
Jul 26, 20121 min read
If a new product falls in the forest….
Launching a new business, product, or service is both easier today and harder today for the same reason. In our tribe driven, niche...

rick13714
Mar 8, 20123 min read


Metric Failures
KPI taught me a lesson I still apply today. The less you understand about a problem the more information you request. The more you know...

rick13714
Mar 4, 20122 min read


Teaching the Teacher
The course offered through a community college failed to attract enough students to “make” its March schedule. Unlike businesses, schools...

rick13714
Mar 1, 20122 min read
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