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Profits Thru People – Action Steps – Part II

Profit Through People 001

Customer Retention

Customer Retention is all about you.  To the customer, the employee is the business.

Customers judge you on how you make them feel.

They will not remember everything you said and did, but they will remember how you made them feel.

Exceptional Service Tips:

  1. Greet and Welcome Each and Every Customer

  2. Make Eye Contact & Smile

  3. Remember their name

  4. Listen & Talk in terms of the other person’s interests

  5. Make the Customer Feel Special

  6. Give a Little More

  7. Thank Each & Every Customer

Major in the Minors.  Pay attention to the little details.  What do your customers see and hear the first time they visit, and what do they see or hear the 10th time they visit?

Johnny the Bagger chose to have a good attitude and make a difference for customers.  Will you be a Johnny and choose the right attitude every day?

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